Terms of Service
The term ‘David Henry’ "DHM Digital" “David Henry Marketing” or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 5 Spencer Green, Whiston, S60 4NR Rotherham, South Yorkshire, UK.
The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of UK.
Permission Based Marketing
It is strictly prohibited to send SMS text messages to any recipient’s that have not provided permission to receive messages, this includes sending to purchased lists, list sharing or sending bulk spam messages
You must provide an opt out link in all messages and any evidence that either condition has been breached will result in the unique SMS sender number provided being removed
No refund is payable either for any advanced rental paid or any outstanding credits
Unique SMS Number Rental
Annual License Offer
If you are subscribing to any of our annual licenses the first 60 days telephone rental cost is included.
Providing you purchase a minimum of $10 in SMS credits each month the line rental is included in the annual license fee
If you don’t purchase a minimum of $10 per month in credits in the first 2 months or any subsequent month thereafter, a 12 month rental charge is payable in advance of $25 per number and this will be invoiced automatically and requires immediate payment or the number will be removed
If your license is a monthly fee the line rental is included in your service fee
Additional client Numbers
We provide additional unique SMS numbers for clients to use, and these can be requested and pre-paid in the system
You can only send/receive SMS text messages using your number and this is the number your recipients will see when your message is delivered
You can send one-way messages using a unique sender ID which is what your recipients see in the from field when your message is delivered
2-way messages are sent/received using your approved telephone number
The sender ID is unique and can be a maximum of 11 letters
Due to recent legislation we need to provide proof of address for all sender telephone numbers
Please request your number following the process below and please send the following information to our email account, email@example.com
Copy of Passport or ID
Proof of address, recent utility bill within 6 months
We can confirm this information will be strictly confidential and once our telecoms provider accepts this and validates the number the information will be destroyed
Please ensure you send the above information ASAP, we cannot release the number until we provide the details and the number is approved and released by our supplier
We provide 2 support desks to contact us for any issues. You can find a link in the footer of our websites for general support and in each of our apps, we also provide a technical support desk link
If you want a refund for your purchase only, please contact us with your request using our support desk to ensure a speedy response and 100% of all refund requests within 14 days of the date of purchase will be honoured, claims outside of 14 days will not be accepted
We will process the refund back to the payment method used within 24 hours during normal business hours
No refunds are due for any SMS credits in any circumstances because we must pre-pay with our provider to get the best rates. If in any doubt, please make a small first purchase to test the system fully before making a bigger investment
If you have a buy one get one free offer as part of your purchase, you can make up to 2 purchases within 7 days and both purchases get the matched bonus up to the offer total
If you have any set up issues outside of the 14 days this is not an acceptable reason to request a refund and we provide outstanding support to help with any set up questions or issues
We feel 14 days is a very reasonable period for you to set up and put the app to use or request a refund and this sale is based on you accepting this refund clause
If you have any concerns that 14 days is not long enough for you to set up and use the app, please make sure you request a refund within 14 days following the procedure above